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Ombudsmen are advocates who protect the rights of vulnerable adults living in long term care facilities. We investigate complaints and mediate to solve problems on behalf of the residents.
The Ombudsman Program is a service available to anyone in the community. Residents, family, friends, facility staff, or any other person concerned about the welfare of residents in long term care facilities can file a complaint with our office.
The Appalachian Council of Governments’ Long Term Care Ombudsman Program covers six upstate counties in South Carolina: Anderson, Cherokee, Greenville, Oconee, Pickens, and Spartanburg.
First and foremost you should always bring your concern to the facility staff and give them a chance to fix the problem. Most facilities are willing to work with you to find a solution that everyone is happy with.
If that isn’t the case, call us! The Ombudsman program will take anonymous complaints and often times may just need to provide you with a consultation in order to help you solve the problem.
If it is an issue that needs to be investigated, the ombudsman will try to determine exactly what the problem is and if it is a problem throughout the facility. The ombudsman will then investigate the complaint to determine if it is valid. If valid, the ombudsman works with you and the facility to resolve the complaint. If not valid, the ombudsman will explain their findings to you.
After the investigation is through the ombudsman will then follow up to ensure that any agreement reached to solve the problem is actually carried out.
To file a complaint, please call Terry Mendola, Intake Coordinator at (864) 242-9733 or email her at firstname.lastname@example.org
In all cases, your complaints are handled confidentially. The ombudsman does not disclose your identity without your permission, unless ordered to do so by a court. Even if the ombudsman cannot resolve your complaint without revealing your identity, you make the choice whether or not the ombudsman proceeds.
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