Training & Classes

Volunteer Ombudsman Training Session 1


An Ombudsman is someone who protects, mediates, and advocates. The primary function of a Volunteer Ombudsman is to be a friendly face that brightens a resident’s day. Volunteer Ombudsmen must participate in two half-day classroom trainings, as well as on-the-job training to be sure volunteers are equipped with the tools and knowledge they need to work with residents. The Volunteer Ombudsman program requires volunteers to dedicate at least four hours a month by visiting assisted living facilities or skilled nursing homes.

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